1. Introduction
Tip Top Drivers ("we", "us", "our") is committed to protecting the privacy of everyone who uses our platform. This Privacy Policy describes how we collect, use, store, and protect personal information across our services, including the Tip Top Driver App (for drivers), the Tip Top B2B Client App (for business clients and their staff), and the Tip Top Drivers website.
By using any of our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
2. Who We Are
Tip Top Drivers is a technology-enabled driver services platform headquartered in Chennai, India. We connect businesses and individuals with professionally verified drivers for personal, corporate, and outstation travel needs.
Registered Address:
58/1, Manthoppu 1st St, Maduvinkarai,
Guindy, Chennai, Tamil Nadu 600032, India
Contact Email: baskaran.j@raaassociate.com
3. Information We Collect
The information we collect depends on which app or service you use.
3.1 — Both Apps (Driver App & B2B Client App)| Data Type | Examples | Purpose |
|---|---|---|
| Account information | Full name, email, mobile number | Account creation and login |
| Precise location | GPS coordinates | Match drivers to clients, track trips |
| Device identifiers | Device model, OS version, app version | App functionality and crash reporting |
| Usage data | Screens visited, features used, session duration | App improvement and analytics |
| Data Type | Examples | Purpose |
|---|---|---|
| Background location | Continuous GPS during active trips | Record the complete GPS route of the trip and calculate distance |
| Photos & documents | Profile photo, driving licence, Aadhaar, PAN, bank proof | Driver verification, onboarding and Payouts |
| Camera access | Live photo capture | Upload profile picture and vehicle documents |
| Trip data | Start/end location, route, distance, duration | Fare calculation, audit, and earnings |
| Data Type | Examples | Purpose |
|---|---|---|
| Booking history | Past and current bookings | Trip management and reporting |
| Business information | Company name, vendor code | Account management and billing |
4. How We Use Your Information
We use the information we collect to:
- Create and manage your account and authenticate your identity
- Match available drivers with client bookings intelligently
- Enable real-time trip tracking and navigation
- Calculate trip distance, fare, and earnings
- Send booking confirmations, updates, and notifications
- Process driver onboarding applications and verifications
- Provide customer support and resolve disputes
- Detect and prevent fraud or misuse of the platform
- Improve our products and services through analytics
- Comply with applicable laws and regulations
5. Location Data
Location is the most sensitive data we process. Here is exactly how we use it for each user type.
When a driver has an active booking, the app collects precise GPS location continuously in the background, including when the screen is off. This is required to:
- Record the complete GPS route of the trip, point by point
- Calculate the exact trip distance for fare computation
- Allow clients and our operations team to monitor the trip for safety
Background location collection only occurs during an active booking. When no booking is active, location is collected only while the app is in the foreground. Drivers must grant the "Allow all the time" location permission on Android to enable background tracking.
5.2 — B2B Client AppLocation is collected only while the app is open (foreground). It is used to display the driver's position on the live map and to pre-fill pickup addresses.
5.3 — Storage & RetentionLocation data from completed trips is stored on our secure servers and retained for up to 12 months for audit, dispute resolution, and safety purposes. After this period, precise route data is deleted or aggregated anonymously.
6. Data Sharing
We do not sell your personal data to third parties. We share data only in the following limited circumstances:
- Between drivers and clients: Driver name, photo, and live location are shared with the client during an active booking, and vice versa for pickup coordination
- Service providers: We use trusted third-party providers for cloud hosting (Cloudflare R2 for file storage), SMS delivery (MSG91), and email services — all under strict data protection agreements
- Legal obligations: We may disclose data to law enforcement or regulatory bodies when required by applicable Indian law
- Business transfers: In the event of a merger or acquisition, your data may be transferred as part of that transaction, with advance notice provided
7. Data Retention
- Account data — Retained for as long as your account is active, plus 90 days after account deletion to allow for dispute resolution
- Trip and location history — Retained for 12 months after trip completion
- Driver documents (photos, ID copies) — Retained for the duration of the driver's engagement, plus 6 months thereafter
- Support communications — Retained for 24 months
You may request deletion of your data at any time by contacting us. We will process requests within 30 days, subject to any legal retention requirements.
8. Security
We implement industry-standard security measures to protect your data:
- All data is transmitted over encrypted HTTPS/TLS connections
- Passwords are hashed using bcrypt — we never store plain-text passwords
- Access to personal data within our systems is role-based and restricted to staff with a legitimate need
- Driver documents and photos are stored on Cloudflare R2 with access-controlled URLs
- JWT authentication tokens expire and must be refreshed regularly
While we take every reasonable precaution, no system is completely secure. If you suspect a security incident, please contact us immediately at baskaran.j@raaassociate.com.
9. Your Rights
Under applicable Indian data protection law, you have the right to:
- Access — Request a copy of the personal data we hold about you
- Correction — Request that inaccurate or incomplete data be corrected
- Deletion — Request deletion of your personal data, subject to legal retention requirements
- Withdraw consent — Withdraw consent to background location collection at any time (this will prevent active trip tracking)
- Grievance — Lodge a complaint with our Grievance Officer
To exercise any of these rights, contact us at baskaran.j@raaassociate.com. We will respond within 30 days.
10. Children's Privacy
Our services are not intended for or directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the new policy on this page with an updated "Last Updated" date and, where appropriate, through in-app notification.
Continued use of our services after a policy update constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
- Email: baskaran.j@raaassociate.com
- Phone: +91 89258 17376
- Address: 58/1, Manthoppu 1st St, Maduvinkarai, Guindy, Chennai, Tamil Nadu 600032, India
Also see our Terms & Conditions.